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Posts: 1
Registered: ‎08-14-2020

I can not find where to enter the best buy gift card information on the purchase page.

[ Edited ]

while i am trying to check out my gift card on the store i can not find anywhere to enter the card number and the pin exept for the "Use a Best Buy Gift Card, Discount Code or Store Credit" and even there i only see the area to enter a promo code and nowhere else, please help.

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Posts: 5,167
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Registered: ‎11-29-2016

Re: I can not find where to enter the best buy gift card information on the purchase page.

Good afternoon, Peace1,

 

Welcome to our forums!  Hopefully we’ll be able to help you use that Best Buy gift card you have, so you’ll be able to score some new tech!

 

First and foremost, you’ll want to add any items you’re hoping to purchase from BestBuy.com to your cart.  Assuming we’ve gotten that far, you’ll want to head to your cart, and click on the yellow “Checkout” button, which will then prompt you to either sign into your BestBuy.com account, or continue as a guest.  From there, you’ll need to enter your shipping information, as well as select your level of shipping (if any additional options are available), and click on the blue “Continue to Payment Information” button. 

 

Here’s where I believe the confusion may be stemming from.  You’ll see a text box where you can enter your credit or debit card, and below that box, will be a few images of the payment methods we accept.  Below that, you’ll see blue text you’re referring to, specifically “Use a Best Buy Gift Card, Discount Code or Store Credit”.  That text is a hyperlink, and once you click on it, you should see a new text box where you’re able to enter your gift card number, and PIN.  Enter that information, double-check that your billing address is correct, and you should be good to go!

 

I hope this helps, but if you have any other questions or concerns, please don’t hesitate to ask.

 

Cheers,

SeanM|Social Media Specialist | Best Buy® Corporate
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