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Posts: 2
Registered: ‎08-23-2019

I am not receiving verification code. This is not in Spam Box too.



I am not receiving verification code.

This is not Spam blocking problem. No mail is going neither to my Inbox and neither Spam Box.

Some e-mails works like the one for registering in this forum. Today I logged in, I could chat with someone that helped me with an order, I also asked to receive the transcript for the chat and I received. But then I signed off and tried to sign in again. It keeps asking for verification code, I click on resend and nothing happens.

No verification code and no spam at all.


could you help me please ?

Posts: 7,326
Topics: 161
Kudos: 261
Solutions: 326
Registered: ‎11-30-2015

Re: I am not receiving verification code. This is not in Spam Box too.

Good Afternoon, trmasaki,


Noticing that you may be stuck in a verification loop can certainly be frustrating. We appreciate the time you’ve taken to post to us about your issue with your purchasing profile. We’d be happy to see what advice or assistance we can extend to you on this matter.


Can you please verify that you’ve attempted the following troubleshooting steps noted below?


-Cleared your cache and cookies for your browser.

-Disabled your pop-up blocker for website.

-Tried an alternative browser.

-Can you please add as a safe sender in your email inbox?


Also, can you please confirm that you’re not connected to an open network or a VPN? If you are, can you please disable the VPN or/and connect to secure network? We look forward to hearing how these troubleshooting steps work for you.



Mariah|Social Media Specialist | Best Buy® Corporate
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