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Posts: 1
Registered: ‎07-06-2019
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I FEEL CHEATED

my Name is Edwin from Ecuador

I bought, among other things, a nintendo switch for my nephew, when he received it, the box was not sealed and did not have the seal of guarantee. I think the nintendo switch was used or was in exhibition, that's why I feel cheated. I ask for an explanation about this.

 

Posts: 8,656
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Registered: ‎11-10-2008

Re: I FEEL CHEATED

Sorry to hear of this situation. How did you buy it? Did you have it shipped to a house or did you order it for in store pickup?

 

At any time you receive an item that is not as described, you won't be responsible for any charges or exchange fees, that's what makes shopping at Best Buy a risk free experience.

 

Are you living in Ecuador right now? Can you explain your situtation better?

 

Depending on what you explain to us, there may be a way to get thie handled quickly without Best Buy moderator action.

 

Still they may follow up with you to offer additional assistance should you need it

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎12-23-2016

Re: I FEEL CHEATED

Hi, Edwin,

 

Welcome to the Best Buy Community forums, and thank you for reaching out to us about this. As a gamer myself, I know how important it is to get a new console that hasn’t been used.


That’s why I was concerned when my own Switch arrived without a seal on it. I did some research, and it turns out that this is how the Switch is shipped out. It isn’t unusual for one to arrive without any seal on it, so I’m confident that yours is new.


If you have any questions, please let me know.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 8,656
Topics: 1,104
Kudos: 760
Blog Posts: 0
Solutions: 262
Registered: ‎11-10-2008

Re: I FEEL CHEATED

I can back up Kyles comments.

 

I wish I went back to my gaming roots memories.

 

My NES Classic, SNES Classic and 2DS XL I own did not have seals. Nintendo is not doing this. 

 

I also don't remember it on my original NES or SNES having a seal. The only thing that was sealed was games. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***