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Posts: 180
Registered: ‎09-23-2010

I Didn't Receive a Confirmation Email

Hello there! 

 

Thank you for choosing to shop with Best Buy this holiday season! As it's only just begun, we hope you'll be able to participate in the amazing deals to come. When we shop online we keep a close eye on every order placed, meticulously watching for any updates, and would be on high alert if a confirmation email didn't come through as expected! There are times where Best Buy accepts a great number of orders, or site maintenance is happening, which may result in a delay in your confirmation email. 

 

Please feel welcome to review this informational post for further assistance. This should provide you with answers to questions you may have regarding the whereabouts of your purchase. 

 

TL: DR - we are not able to assist with providing or generating order confirmation emails, please check here for more information on how to view the status of your order.

 

Thank you for reaching out to us regarding your order!

New Member
Posts: 1
Registered: ‎04-15-2021

Forgot Order number and lost email access

Hey!

 

When placing a pick-up order for Airpods today, I accidentally used an email for which I have no access to anymore when doing guest checkout. I'd love to both get that confirmation number and if possible, link the order with another email address (though I imagine just number is enough) thank you

New Member
Posts: 2
Registered: ‎04-16-2021

Guest Order - Did not receive confirmation email

Hello! I placed a guest order around three days ago and have not received a confirmation email for my order yet. It charged my Paypal and a Best Buy order number appeared on my Paypal as well. Can someone please help me check if my order is okay?

Highlighted
New Member
Posts: 2
Registered: ‎04-16-2021

Re: Guest Order - Did not receive confirmation email

Issue has been resolved.

New Member
Posts: 6
Registered: ‎04-16-2021

Not receiving confirmation emails for orders

For the last two days I have not received a confirmation email for the purchases I made. Two purchases from bestbuy.com and no email.

 

I have received the text message.

 

It does show at bestbuy.com the order status.

 

I checked all of the settings in my account, nothing has been changed.

The email is not in my junk email.

 

Who is the best person to contact to get the email issue fixed?


I am not an employee of Best Buy.
All opinions and comments are my own.
New Member
Posts: 1
Registered: ‎04-19-2021

Wrong email

I ordered a new laptop for pickup and I never received my order confirmation email. I pulled up the order confirmation text and realized I put the wrong email. The laptop comes with a digital download that I will not have access to because of that mistake. I was wondering if there was anyway I could change the email or possibly get the digital download sent to the right email?
New Member
Posts: 6
Registered: ‎04-16-2021

Not receiving order confirmation emails or daily sale emails

 

For the last two weeks I have not received a confirmation email for the purchases I made. Two purchases from bestbuy.com and no email.

 

I have received the text message notification.

 

It does show at bestbuy.com the order status.

 

I checked all of the settings in my account, nothing has been changed.

The email is not in my junk email.

 

I am also not reciveing my daily sale emails.(Deal of the Day)

 

Who is the best person to contact to get the email issue fixed?


I am not an employee of Best Buy.
All opinions and comments are my own.
New Member
Posts: 2
Registered: ‎05-06-2021

cancelling order

i bought a laptop on a guest account, and discovered that I deleted the email with my order number. just wondering if I could get the order number.
New Member
Posts: 2
Registered: ‎07-08-2021

Not receiving ANY EMAILS confirming my order.

I purchased a phone via your Best Buy Website.
Said I would receive an email confirmation…. DID NOT
How will I know if my phone has arrived at the store… without emails.

Even when I go thru the Website it will tell me a “code” will be emailed to me. NOT. Tried 4 times.

And, no… the emails are not in my Junk or Spam folders.

How can this get corrected immediately. I purchased a phone to take to my brother in Seattle (I live in Redding, CA).
I have paid air fare…. And NEED THIS PHONE PLEASE.

Help!!!!!!!
New Member
Posts: 2
Registered: ‎07-08-2021

Re: Not receiving ANY EMAILS confirming my order.