09-18-2020 03:54 PM
09-18-2020 03:57 PM
09-21-2020 04:37 PM
Thanks for posting! Hurricanes and other natural disasters are no joke, so I hope you and your family are safe and well. Sometimes due to circumstances beyond our control we may need to close certain stores to keep customers and employees safe. In such circumstances, while we always hope to offer our customers alternatives for service and order fulfillment, options may be limited, and order modification may not always be possible.
If a self-service option is grayed out, that indicates the option is not systemically possible even when speaking to a representative. For example, if there is a hurricane in your area, mail carriers may not be accepting new shipments as their services lines could be disrupted. As for the possibility of automatic cancellation, that depends on the status of your local store and where in the fulfillment process your order was when you received the notification you describe. It’s hard to say exactly what is happening in your area without more information so I cannot promise a certain outcome. If you’re still in need of assistance, though, I’ll be more than glad to review your order so I can best advise on next steps.