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Posts: 1
Registered: ‎10-15-2020

How to file a complaint?

[ Edited ]

After several frustrating calls with zero resolutions(case id: {removed per forum guidelines} &{removed per forum guidelines}), I am very curious how a customer is able to file a complaint formally other than going to the Better Business Bureau?


Posts: 1,102
Topics: 50
Kudos: 210
Solutions: 44
Registered: ‎11-23-2018

Re: How to file a complaint?

Hi, justinallen7543, and welcome to our online community!


Thank you for contacting us on our forum. I hate to hear you've had difficulties getting assistance with an issue you may be facing. We here on the social media team are located in our corporate offices and should be equipped to handle what's going on with a purchase or service. We'd love the opportunity to try and assist you through this, but do recommend calling our customer service line for support via phone at (888) BEST BUY or (888) 237-8289.


Please send me a private message including your full name, email, phone number, and what's going on so I can begin assisting and formally documenting your experience in our system. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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