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Posts: 1
Registered: ‎12-13-2020

How long to receive digital downloads

I bought a digital download that said it was “instant download” 15 hours later and I’m STILL waiting. This seems a little ridiculous I could have literally walked to the store and back multiple times.....
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Registered: ‎11-10-2008

Re: How long to receive digital downloads

Just verifying, you checked your SPAM folder, correct?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-29-2016

Re: How long to receive digital downloads

Good afternoon, AzKxRider520,


Welcome to our forums!  I've switched to digital downloads for my movies and games for the past few years now, and generally speaking, I've received my orders pretty quickly, so I'm sorry to hear this doesn't seem to be the case with your most recent order.


As outlined in our Downloading Digital Content Help Center article, any digital purchases you make with Best Buy should be available within your Digital Library, shortly after your order is processed.  If you've still not received the email for your digital content you were expecting, I recommend reviewing our step by step process to access your content through your Digital Library, and I'm optimistic you'll be able to access your purchase there.


I hope this helps, but if you have any other questions or concerns, feel free to return to our Support Forums any time.



SeanM|Social Media Specialist | Best Buy® Corporate
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