BestBuy.com

[AzKxRider520]

I bought a digital download that said it was “instant download” 15 hours later and I’m STILL waiting. This seems a little ridiculous I could have literally walked to the store and back multiple times.....

[hockeycanuckjc Community Veteran]

Just verifying, you checked your SPAM folder, correct?

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, AzKxRider520,

Welcome to our forums!  I've switched to digital downloads for my movies and games for the past few years now, and generally speaking, I've received my orders pretty quickly, so I'm sorry to hear this doesn't seem to be the case with your most recent order.

As outlined in our Downloading Digital Content Help Center article, any digital purchases you make with Best Buy should be available within your Digital Library, shortly after your order is processed.  If you've still not received the email for your digital content you were expecting, I recommend reviewing our step by step process to access your content through your Digital Library, and I'm optimistic you'll be able to access your purchase there.

I hope this helps, but if you have any other questions or concerns, feel free to return to our Support Forums any time.

Cheers,