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New Member
Posts: 1
Registered: ‎07-11-2021

How Long For A Refund?

So I was recently going through my credit accounts to be sure everything was in order and I realized that my BestBuy credit still had an open return for an item I purchased back on June 25, 2020 of last year.  Beside the UPS logo it says, "Return Pending."

 

I honestly have no idea why it still says that when I had it returned within a week or two after it was purchased.  

 

How long until BestBuy finally closes this return and refunds my account?

Posts: 6,529
Topics: 226
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Registered: ‎08-21-2017

Re: How Long For A Refund?

Good morning, CALiiGeddon,

 

Welcome to our community forums. I appreciate you reaching out to us regarding the status of this return. I know whenever I return something I hope to receive the refund as quickly as possible. I'd be glad to provide some more details about our Return & Exchange Promise and this timeline. 

 

Generally, returns made in our store locations can take up to one full billing cycle to show on your statement, but typically will reflect in the account sooner. Returns by mail are generally processed within seven to ten business days after they arrive at our return center.

 

It's very strange to hear that this return is still pending after a year and I'd like to take a closer look into this to see what's going on. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Posts: 799
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Registered: ‎07-23-2018

Re: How Long For A Refund?

This topic has been moved to its own thread under the board BestBuy.com for further review.

Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: How Long For A Refund?

A billing cycle is how often the bank sends a new statement/bill/invoice. Some banks take this long to place the funds back to an account but it’s not as common as it once was.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: How Long For A Refund?

Within 1 of your bank’s billing cycles, most commonly 30 days. This time begins when the return is processed. In store, this “processing” happens when the return is made at the register but for mail in returns this begins when the item is received and processed at the returns center.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***