06-20-2019 11:59 PM
I pre-ordered a game released at midnight EST today (6/21) and used my gift card for the first time. I noticed it says awaiting authorization at the bottom of my order and I would like to know how long this takes. At this rate, I would be better off going to the store in the morning rather than ordering online.
06-23-2019 04:49 PM
Thanks for connecting with us on our forums! I know how exciting it is to place an online order. All of our orders go through a verification process. I'm sorry to hear that your order may be taking longer than expected!
I do see it has been a few days since you initially connected with us. If you're still in need of assistance, please don't hesitate to send us a Private Message with more information. Please be sure to include your order number, as well as your full name, email address, and phone number.