04-14-2020 06:23 PM
04-22-2020 04:18 PM
Welcome to our forums, carolladonna,
My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d expect.
Whenever our customers contact any of our support teams, we’re hopeful they’ll have a positive experience throughout. It’s disappointing to hear you were unable to get the help you were looking for during your recent call with us, but I’ll be happy to look into your order further, and offer any additional assistance I can.
For me to review your order further, there are a few pieces of information I’ll need from you. If you could use the blue “Private Message” button in my signature to send me a private message with the following information:
This should be enough information for me to begin my research, and hopefully see what might be causing the delay of your refund.
Looking forward to hearing from you,