03-25-2019 04:05 PM
03-25-2019 04:26 PM
Welcome to the forums!
I appreciate you taking the time to write us about your order. This is not the experience I want for you when reaching out to our customer service team for assistance. I am happy to check on this for you.
Please, by clicking on the blue button next to my signature, will you send me a private message with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account?
I look forward to hearing from you.