07-12-2019 08:04 AM
07-12-2019 09:15 AM
Welcome to our community, though I am indeed sorry your visit is under these circumstances. The discovery that a product one has purchased is not in the expected condition is certainly frustrating. I've had it happen too, though blissfully only on very rare occasions. It only adds gas to the fire, so to speak, to reach out for help and not get the needed assistance. I regret that you've had to cope with such circumstances.
Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside those time frames Best Buy cannot offer a return or exchange.
With that being said, I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.