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Posts: 2
Registered: ‎07-12-2019

Horrible Inept Customer Service

Best Buy is the absolute WORST retailer in America! I ordered a through-the-wall air conditioner online and they delivered DAMAGED GOODS!! When the installer discovered the damage, I contacted the Geek Squad to remedy. I was told that since I did not report it within 15 days... 15 DAYS!!!!! [what a lousy, non-customer service policy] there was nothing they could do. When I asked to speak to the supervisor, the supervisor told me that the only remedy is to have the manufacturer repair or replace it!!!!! So, Best Buy delivers DAMAGED GOODS, but does NOTHING to remedy it! The supervisor then said he would transfer me to the manufacturer's customer service... in INDIA!!! What an INEPT response that feels like this: "Too bad you didn't contact us within our policy time frame of only 15 days. Nothing we can do for you now. Guess you're out your $491. Oh Well. Sucks To Be You!" THAT IS WHAT IT FEELS LIKE!!! Best Buy is the absolute worst retailer in America. The INDIAN customer service rep, Ray, was extremely helpful and said they would look into resolving this. He assured me that he will contact me within 3 to 5 business days with an update. WAY MORE ACTION THAN THIS AMERICAN COMPANY.
Posts: 18,173
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Registered: ‎09-29-2008

Re: Horrible Inept Customer Service




Welcome to our community, though I am indeed sorry your visit is under these circumstances. The discovery that a product one has purchased is not in the expected condition is certainly frustrating. I've had it happen too, though blissfully only on very rare occasions. It only adds gas to the fire, so to speak, to reach out for help and not get the needed assistance. I regret that you've had to cope with such circumstances.


Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside those time frames Best Buy cannot offer a return or exchange.


With that being said, I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt


To send me a private message, please click the button labeled "Private Message" in my signature below.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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