07-29-2019 11:43 PM
08-01-2019 09:56 AM
Thanks for reaching out to us here on the forums, and for sharing this experience with us. You're very right, that was not the level of service that we strive for. We dropped the ball here, and I'm sorry about this. There are no excuses.
If you'd like, please send us a private message with your full name, email, and phone number. I'm happy to discuss this with you further as well as document this complaint appropriately here at the corporate office.
Looking forward to hearing from you,