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Posts: 1
Registered: ‎05-18-2021

Horrible Customer Service /Refund issue

So I purchashed something on line in Dec, they auto canceled in April (no worries, I get with COVID things are hard to get).  However, i purchased with a GIFT credit card that was NON reloadable.  So I've now called customer service 3 different days, gone to the store once and I'm on hold waiting for the elusive "supervisor" once again.  Today alone, I've been hung up on 3 times and been on hold for a total of 1 1/2 hours (yep, that's hours)   I could care less about the dogs barking and the rooster in the background if only they could simply refund me my money. 


They keep telling me to go to the bank that the NON reloadable gift card was assoicated to and ask them to transfer my money.  Are you serious, who keeps the card (or info) once you use up the amount on those things.  And if it's Non reloadable that means the $ is still with Best Buy.  I keep telling them to refund my personal Credit card or even give me store credit.  But I've gotten everything from you already got the refund (to the next support person telling me I didn't get it) to they never saw this before and have no answer for you mean Best Buy gets to be $527.99 richer cause they refuse to credit me back my money to another credit card?  I'll NEVER shop at Best Buy again!!!!!!!!!!!!!!!!



Posts: 3,367
Topics: 40
Kudos: 119
Solutions: 179
Registered: ‎10-19-2017

Re: Horrible Customer Service /Refund issue

Hello, debwinter65,


Welcome to the forums!


I appreciate you taking the time to join and write us regarding your refund. I would be reaching out to someone if I had questions about it too. We try to pride ourselves in ensuring we provide great customer service, each and every time, and we expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. 


I'd like to review this further for you. First, I am going to need some more details. Please, send me a private message with the order number, your full name, phone number, and e-mail address connected to your account. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing back from you. 



Deysha|Social Media Specialist | Best Buy® Corporate
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