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New Member
Posts: 2
Registered: ‎11-09-2020

Horrible Customer Experience

I placed an order on the night of Nov 7th. I got the email to confimr my order and noticed an incorrect shipping address. I tried to call but customer service was closed. I chatted the next morning with a very rude rep. Who said she would give me a refund. I asked about getting the discount again when I re order and she told me she can't do that. I asked for a supervisor and the rep disconnected the chat.


I chatted again and was told there was no refund processed and to contact ups and they would change the address for me. I contacted UPS today when I got a tracking number and they informed me they can not update the shipping and to contact the sender. So I did. Upon contacting Best Buy this morning for the third time I was told they can not contact UPS. Then they informed a refund was processed. I do not trust that it has been. I also received a discount on the original order which no one will allow me to use again. I was connected with a supervisor this morning who then disconnected the chat as well. I am fed up with Best Buy. I will be taking this to social media. 

New Member
Posts: 2
Registered: ‎11-09-2020

Re: Horrible Customer Experience

Now the Best Buy website is telling me the gift card I used for part of the purchase is not valid. So where will my refund go if it was actually processed?

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Horrible Customer Experience

Good afternoon, JimJackson6,


Welcome to our forums.  Discovering your order is being shipped to the wrong address would be frustrating on its own, but to hear your contacts with our other support teams has only added to your frustration is certainly disappointing to hear.  You mention you’ll be taking this matter to social media, and as our Support Forums are moderated by the same team that moderates our Facebook and Twitter pages, you’ve certainly come to the right place for assistance. 


If you’re still in need of assistance regarding this order, I’ll be happy to take a closer look, and see what we can do to resolve the issue.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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