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Posts: 1
Registered: ‎11-04-2019

Horrendous Service!

I ordered a new iPhone online for pickup the next day in Independence, Missouri. It should have taken 15 - 30 minutes to pick up the phone. But, no. My husband and I were there over 2 1/2 hours! Several people tried to help us. It was terrible. The staff was poorly trained. When we finally did leave with my new phone, the new SIM card wasn’t even updated and I ended putting the old one back in. Terrible customer service.
Posts: 351
Topics: 8
Kudos: 48
Solutions: 18
Registered: ‎11-23-2018

Re: Horrendous Service!

Hello, LAytes,


Thanks for taking the time to create a profile and share this with our community. Welcome to the Best Buy Forums!


I value my time as well, so I would not want to spend an excessive amount of it getting an order taken care of either.


Are you still seeking support with getting the SIM card issue resolved? If not, I’d be happy to see what I may be able to do to assist here. If needed, please feel free to send me a private message with your full name, email, phone number, and order number so I can take a look. Be sure to click the blue button in my signature if doing so.



Quinton|Social Media Specialist | Best Buy® Corporate
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