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Posts: 1
Registered: ‎03-04-2019

Hi, my order had been canceled

Hi, dear customer service, my best buy order had been canceled. I use the best buy gift card as payment. And I receive an email says your team were unable to verify my information, so you have canceled my order. Why that happens? Please help me, thanks

Posts: 1,501
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Registered: ‎10-19-2017

Re: Hi, my order had been canceled

Hey, bluewingspanda,

 

Welcome to the forums and thanks for the post! While orders may be cancelled for a variety of reasons, I'll be happy to take a look and see if I can give you more information. Would you be able to send me a private message that contains the following: 

 

-Name

-Email

-Phone Number

-Order Number

 

Best,

 

 

Luke|Social Media Specialist | Best Buy® Corporate
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