BestBuy.com

[bluewingspanda]

Hi, dear customer service, my best buy order had been canceled. I use the best buy gift card as payment. And I receive an email says your team were unable to verify my information, so you have canceled my order. Why that happens? Please help me, thanks

[Luke-BBY Retired: Social Media Specialist]

Hey, bluewingspanda,

Welcome to the forums and thanks for the post! While orders may be cancelled for a variety of reasons, I'll be happy to take a look and see if I can give you more information. Would you be able to send me a private message that contains the following: 

-Name

-Email

-Phone Number

-Order Number

Best,