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Posts: 1
Registered: ‎04-25-2019

Hi is there anyway to know if ontrac will deliver my package?

So last time I bought something of best buy. It "delivered" by ontrac. They didn't deliver anything they told me I was out of luck because they do not ship to my area. The warehouse is a 17-minute drive. But I didn't have a car so it was 1:30 on the bus because it is in a warehouse area and very few buses travel there. So I forgot all about this terrible ordeal until yesterday. My little sister ordered some headphones from best buy. And we wanted them shipped. But I didn't remember about ontrac until later that night in bed. I likely repressed the horrible memory of that place. I was wondering if ontrac still services my area. OR if there is anyway of knowing what company will deliever my package. Because if it is ontrac  I will cancel my order. I will buy them on Amazon or something. ONTRAC is literally the worst customer service experience of my life. 

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Registered: ‎01-03-2013

Re: Hi is there anyway to know if ontrac will deliver my package?

Hell, SadCustomer311, 

Thank you for connecting with us regarding your order! It sounds like your previous experience where your order was shipped with OnTrac could have gone quite a bit better, so I can understand your concern the same issue will occur with this one. Ultimately we cannot guarantee any particular carrier until your order ships. I understand this may not be the news you were hoping for. I would encourage you to keep an eye on your order for any updates that may come your way. 


Tasha|Social Media Specialist | Best Buy® Corporate
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