04-25-2019 11:00 AM
So last time I bought something of best buy. It "delivered" by ontrac. They didn't deliver anything they told me I was out of luck because they do not ship to my area. The warehouse is a 17-minute drive. But I didn't have a car so it was 1:30 on the bus because it is in a warehouse area and very few buses travel there. So I forgot all about this terrible ordeal until yesterday. My little sister ordered some headphones from best buy. And we wanted them shipped. But I didn't remember about ontrac until later that night in bed. I likely repressed the horrible memory of that place. I was wondering if ontrac still services my area. OR if there is anyway of knowing what company will deliever my package. Because if it is ontrac I will cancel my order. I will buy them on Amazon or something. ONTRAC is literally the worst customer service experience of my life.
04-25-2019 01:04 PM
Thank you for connecting with us regarding your order! It sounds like your previous experience where your order was shipped with OnTrac could have gone quite a bit better, so I can understand your concern the same issue will occur with this one. Ultimately we cannot guarantee any particular carrier until your order ships. I understand this may not be the news you were hoping for. I would encourage you to keep an eye on your order for any updates that may come your way.