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Posts: 10
Registered: ‎11-30-2016

Help with price match


I would like a post purchase price match on a movie I purchased from I have called several times and the associates who performed the price match said it went through each time but I never got an email and upon checking my credit card I did not see a credit on my account. Its been over two weeks since the last price match and the wait time are unfortunately very long. Would it be possible to send me pm at your earliest convenience so I can provide my order number and sku so the price could be adjusted correctly. Thank you very much. Since I am an elite plus member I am still within the price match guarantee. Thanks again.

Posts: 5,681
Topics: 187
Kudos: 515
Solutions: 267
Registered: ‎08-21-2017

Re: Help with price match

Hi there, rishiraja,


Welcome back to our community forum. Our Price Match Guarantee is a great way to make sure you're getting the best price. In some cases, it can take up to one billing cycle for this refund to be available in your account. I would be happy to make sure that this was processed correctly.


I will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


As a reminder, you can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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