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Posts: 1
Registered: ‎08-19-2019

Help with order delay.

I placed an order for a Nvidia graphics card on August 15th.  The expected arrival date was for August 17th.  It is now the 19th and I have no information other than, "were just waiting for the carrier to pick it up".  "Just waiting" is not an acceptable answer for customers.  The blame is being shifted onto the carrier, from BestBuy representatives, when it is the fault of the BestBuy. I can't remember the last time I made an expensive purchase, such as this, and completely not know when my item is due to arrive or where it is at all.  I'm very disappointed in the way my order was handled.  There should never be a time when a representative says to a customer, "hopefully within a few days we'll contact you with an update".  When I order from Amazon, I know exactly what is happening with my purchase at all times, from order to delivery.  Not a happy customer right now.  If anyone can help further, I'd really appreciate it.   Thank you. 

Posts: 7,326
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Registered: ‎11-30-2015

Re: Help with order delay.

Hello, jtokz421,


Noticing that your tracking for your Nvidia graphics card hasn’t moved would be tad concerning since it’s currently past your expected get it by date. Thank you for joining our community to share your experience with us. I’d be happy to see if there are any updates available to share with you currently on this matter, but we’d need some more information to look into this further.


Can you please send us a private message with your full name, phone number, email address and order number? A private message can be sent our way by choosing the blue “Private Message” button in my signature. We look forward to hearing from you.



Mariah|Social Media Specialist | Best Buy® Corporate
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