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Member
Posts: 11
Registered: ‎12-08-2013
Accepted Solution

Help with incorrect amount on refund (price match) please

Hi there.  Looking for support with my order. I am currently traveling out of the country or I would go into a store to try to resolve this.

 

A game I've been looking for was on sale for a much cheaper price at WalMart.  I contacted the chat session on Bestbuy.com and after checking, the rep told me it qualified for price match and I needed to place the order.  I did so immediately, and after a few moments, they came back to advise me that I would get refunded the difference.   The actual refund was less than 10% of the agreed upon amount.  No clue what is going on...would like a contact to send these two emails (refund email and chat transcript) to to help me get the right refund, please.  

 

Thanks!

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Member
Posts: 11
Registered: ‎12-08-2013

Re: Help with incorrect amount on refund (price match) please

OK to close this topic (couldn't edit).  While the email said I was only getting $1.71 back, I got the actual $13.76 back when looking at my statement.  Apparently it's an issue with the email.