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Regular Member
Posts: 47
Registered: ‎09-09-2009

Help with getting full receipt on old order for warranty purposes

I see the order in my history and order number but I cannot get the total payed before I applied my reward certs. The total in my history and confirmation email just says $4.95. I am trying to claim a warranty on the headphones but they will not accept it until I provide the full cost breakdown. Please help!

Regular Member
Posts: 47
Registered: ‎09-09-2009

Re: Help with getting full receipt on old order for warranty purposes

Any Customer service reps out there?

Posts: 9,122
Topics: 424
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Registered: ‎09-29-2008

Re: Help with getting full receipt on old order for warranty purposes

Hello jorgio1781,

 

I apologize for the apparent delay in our reply. We do our best to respond to all of our customers' messages as promptly as possible and in the order in which they are received.

 

As regards your query, the online receipt for your order is Best Buy's official receipt for your purchase. Other versions of the receipt do not exist and therefore cannot be provided.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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