Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎04-29-2020

Help with an Macbook Purchase

Good afternoon,

 

I just picked up my first macbook, but I am left very confused. I ordered model MV962LL/A 2.4Ghz processor Macbook pro. When I picked up my order, It was not the 2.4 Ghz macbook pro, It was the 1.4 Ghz model. I wouldn't mind keeping it, because it seems to be fine for my purpose, but the sticker says $1500 and I was charged almost $1600 for the model i originally picked.

 

What can I do? I dont think I need to return it because the speed seems fine, but i also dont want to spend an extra $100 on the wrong model.

 

Help.

 

Thanks!

 

btw, this coronavirus crap sucks

Highlighted
Posts: 836
Topics: 66
Kudos: 175
Solutions: 37
Registered: ‎10-19-2017

Re: Help with an Macbook Purchase

Hey there, SarcasticHashtg,

 

Welcome to our Best Buy forum community!

 

We know that getting a new MacBook Pro is a big deal, so we're honored that you decided to place your order with us. However, it saddens me to learn that the product you received is a different model than the one you paid for. I know that if I were in your shoes, I'd want this sorted out as well, so I'm glad that you took the time to bring this to our attention.

 

While I wish that you'd received the correct model on our first try, I look forward to the chance to try and turn your shopping experience around!

 

For us to get started, can you please send over your full name, phone number, email and order number using the "Private Message" option in my signature below?

 

Cheers,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎04-29-2020

Re: Help with an Macbook Purchase

Good morning

I spoke with the store and they straightened it out for me. Thank you for your reply
Highlighted
Posts: 22,215
Topics: 14,485
Kudos: 345
Blog Posts: 23
Solutions: 401
Registered: ‎10-10-2012

Re: Help with an Macbook Purchase

Hello again, SarcasticHashtg,

 

I’m glad to hear that the store was able to resolve this for you.

 

Thanks for updating us!

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!