06-30-2017 01:47 PM - edited 07-20-2017 02:28 PM
It can happen to anyone, unfortunately. You get a call from your credit card company to quiz you about some activity on your account and it turns out the purchases in question were not yours. Your first reaction is probably upset and maybe a bit of panic. In a few minutes you start looking for answers and assistance. This article should give you some clear action to take to help resolve such a situation if it ever happens to you.
If your BestBuy.com account was used to create an order without your permission, but your credit card information was not used for the order:
If your BestBuy.com account and credit card information was used to create an order without your permission:
For help with payment authorization issues, please see this message.