12-09-2017 06:12 PM
12-21-2017 11:52 AM
Welcome to our forums. I’m sorry for the delay in our response to your post, as we’ve become a bit backlogged on our Support Forums during this busy holiday season. With that said, I appreciate your patience, and I hope to answer your questions.
Using the information you’ve provided upon joining our forums, I see your order for the Dunkirk SteelBook has recently been delivered. For future reference, per our Entertainment Pre-Order FAQs, your card will only be charged once your item has shipped. Any pending charges you may see on your card before the product ships are authorization requests, which are applied to make sure the funds are available before we ship your product. Now that the product has shipped, your pending charge should be completed, and I see you’ve only been charged once for this particular SteelBook.
I hope this answers your questions, but if you have any other concerns, don’t hesitate to visit us again.
12-21-2017 02:28 PM