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New Member
Posts: 3
Registered: ‎07-24-2020

Help from download department with email never received for $100 Apple gift card

I had a similiar issue on late 2020 I contacted your download department and they are unwilling to help as I received the Apple news offer, Apple music offer and the $10 BB gift card...but no email with the Apple gift card link?  Can I please have assistance?  Thanks

Posts: 1,594
Topics: 77
Kudos: 264
Solutions: 74
Registered: ‎11-23-2018

Re: Help from download department with email never received for $100 Apple gift card

Hey, Panther61!


Thanks for reaching back out about this Apple gift card. I can understand wanting to follow up on this email, as this is a pretty important gift card to be missing. I'm hoping we can help!

 

First, please try checking any spam/junk and promotional folders for that email, just in case. If you're still not seeing it, send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-24-2020

Re: Help from download department with email never received for $100 Apple gift card

Allison I am using my iPad and cannot see your name to private message via the blue option? Thanks for your help.
Posts: 4,949
Topics: 53
Kudos: 374
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Registered: ‎11-29-2016

Re: Help from download department with email never received for $100 Apple gift card

Good morning, Panther61,

 

Allison is off today, so I hope you don’t mind me stepping in and addressing your message while she’s away!  If you’re not seeing that blue “Private Message” button when using your mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.  Feel free to send me the information Allison requested, and I’ll be happy to take a closer look.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-24-2020

Re: Help from download department with email never received for $100 Apple gift card

Sean and Allison, I am presently out of the country with no desktop. May we visit on 9/16 when I am home again? Thanks
Posts: 4,949
Topics: 53
Kudos: 374
Solutions: 302
Registered: ‎11-29-2016

Re: Help from download department with email never received for $100 Apple gift card

Hi, Panther61,

 

Of course, feel free to return to our Support Forums any time.  Otherwise if you're on a mobile device, you may be able to scroll down to the bottom of your screen here, and click on the "Full" view on this page, which would give you access to the desktop version of our site, and you may be able to see the blue "Private Message" button Allison and I are referring to.

 

Whatever works best for you, we'll be happy to help as needed.

 

Cheers,

SeanM|Social Media Specialist | Best Buy® Corporate
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