09-06-2021 01:58 PM
I had a similiar issue on late 2020 I contacted your download department and they are unwilling to help as I received the Apple news offer, Apple music offer and the $10 BB gift card...but no email with the Apple gift card link? Can I please have assistance? Thanks
09-07-2021 01:25 PM
Thanks for reaching back out about this Apple gift card. I can understand wanting to follow up on this email, as this is a pretty important gift card to be missing. I'm hoping we can help!
First, please try checking any spam/junk and promotional folders for that email, just in case. If you're still not seeing it, send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
09-08-2021 08:47 AM
Good morning, Panther61,
Allison is off today, so I hope you don’t mind me stepping in and addressing your message while she’s away! If you’re not seeing that blue “Private Message” button when using your mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you. Feel free to send me the information Allison requested, and I’ll be happy to take a closer look.
Looking forward to hearing from you,
09-09-2021 02:01 PM
Of course, feel free to return to our Support Forums any time. Otherwise if you're on a mobile device, you may be able to scroll down to the bottom of your screen here, and click on the "Full" view on this page, which would give you access to the desktop version of our site, and you may be able to see the blue "Private Message" button Allison and I are referring to.
Whatever works best for you, we'll be happy to help as needed.