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New Member
Posts: 2
Registered: ‎04-19-2019

Help! Online ordering keeps cancelling my order

Hi, please help. Everytime I order online, it keps cancelling my order saying it cant verify my information.

 

I called customer service and they said to try a different credit card, and I did that but my order was still cancelled.

 

Can someone here please verify my information and make it stick in the computer system?

 

Thank you

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Posts: 1,501
Topics: 4
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Solutions: 84
Registered: ‎10-19-2017

Re: Help! Online ordering keeps cancelling my order

Hey GeraldLaurence,

 

Welcome to the forums and thanks for the post! I can imagine having your orders cancelled can be a bit frustrating especially when you're unsure of the reason. 

 

While orders can be cancelled for a variety of verification reasons, I'd be happy to take a deeper look and see if I can find out more. Would you be able to send me a private message with the following?

 

-Name

-Email

-Phone number

-Order number

 

Best,

 

 

Luke|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎04-19-2019

Re: Help! Online ordering keeps cancelling my order

Private message sent with info, thank you