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Posts: 3
Registered: ‎06-13-2018

Help!I ordered a package and did not receive it.

[ Edited ]

I was supposed to receive a package but it did not arrive even though it said it did. Please help.


Order number: {removed per forum guidelines}


benjmain {removed per forum guidelines}


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Posts: 2,820
Topics: 94
Kudos: 182
Solutions: 104
Registered: ‎09-29-2008

Re: Help!I ordered a package and did not receive it.

Hi, agentbenjamin1,


Welcome back to Best Buy’s online community. I can understand how alarming it can be when you realize that tracking information shows that your order was delivered, and you have checked the location of delivery and you can’t find it.  I am sorry for the inconvenience that this has caused, I will be happy to see how I can help.


In order to continue assisting you, I will need to gather additional information from you. Send me a message with your full name, email address, phone number, and order number. To send me a message, log online, and select Private Message from my signature bar. 


Thank you,

Karina|Social Media Specialist | Best Buy® Corporate
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