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Posts: 1
Registered: ‎12-20-2017

Help! I did not get my promotional gift certificates



I purchased 7 x google home mini during the sales promotion where each unit should have been accompanied by $10 bestbuy gift card.  


I made the purchase online on November 23rd and received delivery on 11-28.  I went on my best buy account and clicked on option to resend the gift certificates via email but i have not received any of the 7 gift cards that I should be getting.  I've tried this numerous time but I have yet to receive emails...  I am getting other emails from best buy but not the gift card email...


Please help me.

Posts: 1,501
Topics: 4
Kudos: 139
Solutions: 84
Registered: ‎10-19-2017

Re: Help! I did not get my promotional gift certificates

Hi zerg711,


Welcome to the forums and thanks for the post! Having taken advantage of the same Google Home Mini promotion, I know it was a pretty good deal. I’m sorry to hear you’re having a problem with the promotional gift cards. Let’s see what we can do.


In order for me to look into the issue, I will need to request a little bit of additional information. Would you be able to send me a private message, using the link next to my signature below, that includes your full name, email, and order number? Provided this information, I should be able to see what options we have.



Luke|Social Media Specialist | Best Buy® Corporate
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