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Posts: 1
Registered: ‎11-21-2022

Help Cancelling Digital Download Order

I purchased remote start installation with t-harness which came as a digital download. Then, when I called to make an appointment for installation, I was told I had not purchased everything I needed (that being the actual remote start hardware). The worker I was speaking to said what I wanted had installation included, and I could cancel my digital download. I went ahead and purchased what I needed and was transferred to some department to cancel the digital download. 90 minutes later and they just keep hanging up on me or transferring me to a different department. I realize digital downloads say they cannot be cancelled, but a worker assured me it could be done. Now I am out $200 and have no need for this digital download!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so upset and disappointed with Best Buy!!!!!!!!!!!!!!!! I will never shop there again.

Posts: 80
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Kudos: 19
Solutions: 9
Registered: ‎11-08-2021

Re: Help Cancelling Digital Download Order

Hello and thanks for reaching out on our Forums, tshadden!

 

Cancelling an order should be easy and I understand your frustration. I would like to assist.

 

Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

I look forward to hearing from you.

 

Kindly,

Graham|Social Media Specialist | Best Buy® Corporate
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