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Posts: 1
Registered: ‎10-06-2021

Help Apple Watch serial number does not match apple care

Ordered an Apple Watch and paid the extra $79 for apple care for 2 year protection plan. Recently learned after a long wait at Best Buy that the watch I received did not have the same serial number as the apple care purchased via Best Buy.com. Best Buy told me to contact apple. Spent an hour on the phone with apple and there is nothing they can do. At a loss and extremely frustrated.
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Registered: ‎08-21-2017

Re: Help Apple Watch serial number does not match apple care

Good morning, Jtglenn90,

 

Thank you for taking the time to visit us here on our community forums. Having had a couple Apple Watch's over the years, I know how important it is to have a an AppleCare plan to make sure it's protected. It's certainly strange to hear that these serial numbers do not match and I'd be glad to look further into this to see how I may be able to help.

 

So I can get started, I will need a bit more information about your order. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

Serial number of received Apple Watch

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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