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Posts: 1
Registered: ‎03-23-2020

Having trouble on returning my item

[ Edited ]


my order number is {removed per forum guidelines}.

I have requested a return on February 25th for my order, but I was told that I could not return a pick up in-store item back to you guys and my order got shipped back to me after 15 days. I went to the store, trying to return my item and I got rejected. I tried to contact you guys via phone and online chat, and I even was not able to reach you guys when both of them were down. It was a  waste of my time and I just wanted my refund back.

My item is totally unopened, and what I want right is to get my refund.

Please help me with that, I really need my money back during this Corona-virus time as a student...

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Having trouble on returning my item

Hello, Zihao,


Thank you for taking the time to visit us here on our community forums. I can certainly understand wanting to receive this refund. We offer a 15-day Return & Exchange Promise for most of the products we sell. Because of the amount of time that has passed are options to assist you are more limited.


With that said, I'd like to take a closer look at this to see how I may be able to help. Can you please send me a private message with a few more details? I will need to confirm your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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