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Having trouble logging into your My Best Buy/ account?



In an effort to help keep your account secure, we may occasionally request that you verify your information.  Have you not received an email with a verification code?  Below are a few FAQs related to verification emails and troubleshooting steps that should help with the login process.



Why am I being asked to verify my account?


You may be asked to verify your account when it is initially created, when linking a My Best Buy™ membership, after a password reset, multiple failed password attempts, or even when you haven’t logged in for a while.



What is Best Buy doing to protect my account?


Best Buy is very focused on account security and has put measures in place, such as stronger password requirements and occasional verification emails, to help ensure your account remains secure.



What can I do to protect myself online?


After you sign in and verify your account with the code, you may want to change your password for added security. You can change your password by visiting the Password page with your account, or by following the Forgot your password? link on the sign in page.


  • Note: As a security precaution, resetting your password through the Forgot your password? process will remove any credit card or billing information saved in your account.


Why did I receive a second verification code email?


Until you sign in and enter the verification code provided, we will send a verification code email whenever you sign in (to make sure you have access to the code). If you already signed in and entered the code, you can ignore the email.



Why haven’t I received my verification email?


Below are some standard troubleshooting steps to try to receive your verification email:


  • Check Spam, Junk, Promotional, or Advertising folders you may have, as emails may be filtered.
  • Allow at least 15 minutes for the verification emali to arrive.
  • Emails can sometimes be blocked. Try adding to your safe sender list or address book.
  • Clear your browser’s cache and cookies.
  • Attempt to have the verification code sent from another browser or device.
  • Ensure you are on a private, non-VPN network, and that any ad-blockers are turned off.
  • Double check that you are using the English version of whichever browser you are using.


Other causes of members having trouble receiving the verification email may include duplicate information in our internal systems, or outdated/mismatched information. If you’ve performed the troubleshooting mentioned above without successfully receiving a verification code, then please send us private message, with the details listed below, by clicking here.



Phone #

Mailing address

Email address


Derek|Senior Social Media Specialist | Best Buy® Corporate
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