Add Product

Search Results:

New Member
Posts: 1
Registered: ‎10-31-2020

Having trouble logging into account

Hi there,I tried to set up a new account from the but failed. I already did everything I can (e.g. clearing browser cookies, disabling the ad-blocking software) but there was always a warning notice "Sorry, something went wrong. Please try again." popping up.

So I tried to set up a new account from the mobile app, it did work. However, the mobile app didn't allow me to add some items in the cart. Then I have no choice but tried to sign in my account at the website again, which unfortunately failed again and the same warning notice kept popping up.

Could anyone here help me out with this issue?

Thank you,


Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Having trouble logging into account

Hi, cofactor0731,

Welcome to the Best Buy Forum! Thanks for making your first post.


There's some great deals going on through our website, and it's understandable that you'd like to take part in the fun. Is there any chance that you're located outside of the United States or are using a VPN that isn't based in the United States? If you aren't already doing so, I would also recommend using an English-based browser.


Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!