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New Member
Posts: 5
Registered: ‎12-06-2021

Haven’t received refund & now I can’t buy anything from my Best Buy account

Hi,


After reporting the package was stolen, my account was flagged and all future order canceled by the fraud system. I'm having trouble understanding since I've been an Best Buy elite member & has been buying all my electronics from you guys. Please help with this huge transgression. 

I still haven’t received my refund even tho I got a email confirmation saying it was cancelled. I got the email on Tuesday December 7th, 2021

Posts: 10,795
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Solutions: 339
Registered: ‎11-10-2008

Re: Haven’t received refund & now I can’t buy anything from my Best Buy account

To protect the financial interest on Best Buy if your account had a very expensive item that was purchased and you filed a claim, your account may be restricted to protect you and the company. From what I understand these things may not be able to be reversed but I could be wrong.

 

A mod may be able to shed some light on this.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 5
Registered: ‎12-06-2021

Re: Haven’t received refund & now I can’t buy anything from my Best Buy account

Thank you so much for you feedback, it was an expensive item. Hopefully they do reverse it, if not it’s fine. I just really like Best Buy
Posts: 18,489
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Registered: ‎09-29-2008

Re: Haven’t received refund & now I can’t buy anything from my Best Buy account

Welcome to our community, Drcles416.

 

Thank you for your loyalty as a My Best Buy Elite member!

 

It sounds like there are several complicated processes going on at the same time over your recent orders. I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your order number for which you're expecting a refund

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-06-2021

Re: Haven’t received refund & now I can’t buy anything from my Best Buy account

You haven’t answered my private message. What’s going on
Posts: 6,660
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Registered: ‎08-21-2017

Re: Haven’t received refund & now I can’t buy anything from my Best Buy account

This topic has been moved to its own thread under the board BestBuy.com for further review.