BestBuy.com

[Drcles416]

Hi,


After reporting the package was stolen, my account was flagged and all future order canceled by the fraud system. I'm having trouble understanding since I've been an Best Buy elite member & has been buying all my electronics from you guys. Please help with this huge transgression. 

I still haven’t received my refund even tho I got a email confirmation saying it was cancelled. I got the email on Tuesday December 7th, 2021

[hockeycanuckjc Community Veteran]

To protect the financial interest on Best Buy if your account had a very expensive item that was purchased and you filed a claim, your account may be restricted to protect you and the company. From what I understand these things may not be able to be reversed but I could be wrong.

A mod may be able to shed some light on this.

[Drcles416]

Thank you so much for you feedback, it was an expensive item. Hopefully they do reverse it, if not it’s fine. I just really like Best Buy

[John-BBY Social Media Specialist]

Welcome to our community, Drcles416.

Thank you for your loyalty as a My Best Buy Elite member!

It sounds like there are several complicated processes going on at the same time over your recent orders. I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your telephone number
• Your email address
• Your order number for which you're expecting a refund

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.

[Drcles416]

You haven’t answered my private message. What’s going on