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Posts: 1
Registered: ‎09-11-2019

Haven't received purchase after a week...

I bought a laptop last week (9/02) that was supposed to arrive that Wednesday (9/04). A week later and it still hasn't arrived, and what's more UPS's tracking info hasn't updated in that time. I've contacted UPS about it, but they redirected me to Best Buy services, claiming "a package investigation is required to further research this shipment." What's going on?

Posts: 271
Topics: 18
Kudos: 66
Solutions: 15
Registered: ‎10-19-2017

Re: Haven't received purchase after a week...

Hi there, Thornado,


Welcome to our Best Buy forum community! 


Congratulations on your new laptop! We know that's an exciting purchase, so it's understandable that you're anxious for it to arrive so you can try it out. As someone who likes to keep a close eye on my tracking details, I know how difficult it can be when the tracking details aren't updating, so I'm glad you took the time to share this with us.


It would be my pleasure to dig into this deeper so we can see what's going on with your laptop purchase, and try to get this resolved. For me to get started, can you please send over your full name, phone number, email and order number using the "Private Message" option in my signature below?


Looking forward to working with you!





Elle|Social Media Specialist | Best Buy® Corporate
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