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Posts: 1
Registered: ‎11-27-2022

Haven't received my gift card refund, still zero balance

I canceled one of my orders yesterday. I purchased that item using my best buy credit card and my gift card. However, the current balance of my gift card is still zero. My gift card's original balance was 295. I need to use my gift card to buy some stuff. Please help me out.

Posts: 278
Topics: 1
Kudos: 36
Solutions: 18
Registered: ‎11-29-2016

Re: Haven't received my gift card refund, still zero balance

Hey, Yp1,


Welcome to the Best Buy Forums.


Thanks for reaching out about the pending refund to your gift card. We’d be happy to assist so the funds can be restored back. To do so, we just need a few key pieces of information. 


Please send a Private Message that includes your:


*Full name

*Phone number

*Email address

*Order number


Click the blue button next to my signature to send the message. 



Andy|Social Media Specialist | Best Buy® Corporate
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