BestBuy.com

[Christian477]

I put an order in for digital iTunes gift cards on bestbuy.com and I still haven’t received the email for them. Please help me retrieve my gift cards.

[Christian477]

Oh great now they decided to cancel my order after 7 hours of waiting. This is seriously frustrating. I had already paid and received the confirmation email.

[Christian477]

The email says “ Unfortunately, we experienced a problem verifying some of your information, so we had to cancel your order. ”

[jdogg836]

There can be a number of reasons that the verification did not go through, but it will require one of the moderators to look into to know your specifics.  Hang tight if you want to know the details, a moderator will be by once they reach your post in the queue.  The good news is that since the order did not complete, your payment was also never completed on Best Buy's end and should require nothing additional on your part correct.  If paid with a Credit Card, the authorization charge from when you placed the order will simply fall off after a few days.  If a Debit Card, the funds will be returned to your account within the allotted time your bank withholds funds on debit transactions.  If paypal, the process is similar to Debit Cards in that it will be returned by paypal within the time it takes them to return funds.  

[Faith-BBY Senior Social Media Specialist · Accepted solution]

Hi there, Christian477, 

Having an order cancel isn't ideal, and I am sure you are excited to use or gift that iTunes gift card. If you'd like to re-attempt your purchase, I recommend giving our Sales team a call at (888) BEST BUY which is (888) 237-8289 or visiting your local store to make your purchase.

^Faith