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New Member
Posts: 3
Registered: ‎11-12-2019
Accepted Solution

Haven’t received my digital iTunes Gift card email

I put an order in for digital iTunes gift cards on bestbuy.com and I still haven’t received the email for them. Please help me retrieve my gift cards.
New Member
Posts: 3
Registered: ‎11-12-2019

Re: Haven’t received my digital iTunes Gift card email

Oh great now they decided to cancel my order after 7 hours of waiting. This is seriously frustrating. I had already paid and received the confirmation email.
New Member
Posts: 3
Registered: ‎11-12-2019

Re: Haven’t received my digital iTunes Gift card email

The email says “ Unfortunately, we experienced a problem verifying some of your information, so we had to cancel your order. ”
Best Buy Employee
Posts: 1,074
Registered: ‎01-09-2015

Re: Haven’t received my digital iTunes Gift card email

There can be a number of reasons that the verification did not go through, but it will require one of the moderators to look into to know your specifics.  Hang tight if you want to know the details, a moderator will be by once they reach your post in the queue.  The good news is that since the order did not complete, your payment was also never completed on Best Buy's end and should require nothing additional on your part correct.  If paid with a Credit Card, the authorization charge from when you placed the order will simply fall off after a few days.  If a Debit Card, the funds will be returned to your account within the allotted time your bank withholds funds on debit transactions.  If paypal, the process is similar to Debit Cards in that it will be returned by paypal within the time it takes them to return funds.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 404
Topics: 20
Kudos: 64
Solutions: 77
Registered: ‎10-19-2017

Re: Haven’t received my digital iTunes Gift card email

Hi there, Christian477, 

 

Having an order cancel isn't ideal, and I am sure you are excited to use or gift that iTunes gift card. If you'd like to re-attempt your purchase, I recommend giving our Sales team a call at (888) BEST BUY which is (888) 237-8289 or visiting your local store to make your purchase.

 

^Faith 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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