BestBuy.com

[naveenstha]

I bought samsung s22 ultra, I have a protection plan on it. I lost my phone so I called the department they told me I have to pay 249 deductible to get new phone. I paid it . But they never send it. So I called again they told its out of stock and they will send me gift card.. which they never. I talked with various people.. but nothing is solved. Please help me

[Duncan-BBY Social Media Specialist]

Hi there, naveenstha, 

Thank you for reaching out to us here on our Forums Page. I'd love to take a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, and phone number? 

Thank you!