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Posts: 1
Registered: ‎11-22-2022

Haven't received Pixel 7 Snow Pre-Order gift card


I pre-ordered the Pixel 7 in the Snow color on Oct. 11th. I have yet to receive the $100 promotional gift card for the trade in of my Pixel 6. After browsing online this seems to have been an issue with the Snow being left out of the promotion on on accident and all the other colors working as intended. Been bounced around customer service platforms and reps, hoping for a resolution from the forums.
Posts: 64
Topics: 1
Kudos: 7
Solutions: 4
Registered: ‎11-08-2021

Re: Haven't received Pixel 7 Snow Pre-Order gift card

Hello, mfinken42


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.


I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.



Jason|Social Media Specialist | Best Buy® Corporate
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