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New Member
Posts: 1
Registered: ‎03-28-2021

Haven't gotten my refund

I canceled a order because it wasn't working properly and now I haven't gotten my money back this is on a best buy gift card
Posts: 662
Topics: 29
Kudos: 134
Solutions: 45
Registered: ‎02-08-2019

Re: Haven't gotten my refund

Hey, Bigdogman!

 

Thanks for reaching out to us, and welcome to the Best Buy Forums. I'm sorry to hear that you are still waiting for the refund to post to your gift card, and I can understand reaching out for assistance with this!

 

Generally, these are refunded within 24 hours. If you are still not seeing this refund back to your gift card, please send me a private message with the following information:

 

  • Your full name
  • Email address
  • Phone number
  • Gift card number (NOT including the PIN)
  • Cancelled order number

Once I can get that information verified, I'm happy to take a closer look into this and see how I can help!

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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