Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎10-25-2020
Accepted Solution

Haven’t Received Refund

In October 17th I tried to buy an eshop card and used paypal to pay, but for whatever reason Best Buy immediately cancelled the order.
According to paypal, the refund was completed, but when I look at the transactions for the bank account tied to it, I never got my refund?? There’s a charge there, taking the money out for the order that was cancelled, but there’s nothing in my bank account that says I got the money back. Like I said, this happened the 17th, so it’s been over a week now.
Highlighted
Emerging Expert
Posts: 7,499
Registered: ‎02-25-2013

Re: Haven’t Received Refund

Log into PayPal to see if the money is sitting in your PayPal account?

 

PayPal most likely is the culprit here.  


I am not an employee of Best Buy. All opinions and comments are my own
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Highlighted
New Member
Posts: 2
Registered: ‎10-25-2020

Re: Haven’t Received Refund

It is not. I did not use my Paypal balance to pay, I used my bank account, through Paypal. My Paypal balance is the same as it was before, so it’s not that. The money has not yet put back into my bank account, despite Paypal marking the refund as complete.
Highlighted
Best Buy Employee
Posts: 2,049
Registered: ‎01-09-2015

Re: Haven’t Received Refund

If PayPal has marked it complete, then it would be advisable to contact their customer service. Return funds go Best Buy > PayPal > Your bank. If they have it marked as complete, then they have both received the funds and claim to have sent it back to your account. If the funds are not there, this is the step it is stuck at.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***