BestBuy.com

[Jehwoneee]

Hi, 

I am supposed to receive a refund for items that were never received, but I believe the customer service agent messed up my refund. Order # {removed per forum guidelines}. I never received the reward certificate points back to my account that I used to purchase this item. Please help. 

Thank you, 

Jae

[Wesley-BBY Retired: Social Media Specialist]

Hey there, Jehwoneee.

Not getting an item ordered is disappointing for sure, and it’s our goal to ensure our customers are satisfied with their experience.  So, please allow us the opportunity to look into this for you. Please aid us in verifying and accessing your account to review the details of the transaction.  Please select the blue ‘Private Message’ button near my signature to send that information to us securely.

We look forward to hearing from your shortly.