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Posts: 2
Registered: ‎08-03-2020

Have not received refund via PayPal

Hello, I placed an order online at and used PayPal for the payment but because the item was damaged when I received the package I returned it to my local Best Buy store.


The Best Buy return receipt from 2020/07/31 that I got mentions "REFUND PAYPAL" but I have not received anything back on my PayPal account yet.


Can anyone please help to see why the refund has not gone through yet? I tried calling the Best Buy customer service center but the Agent was not able to help at all and said I either have to open up a dispute on PayPal or go back to the store to ask someone there.

Posts: 1,810
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Registered: ‎11-23-2018

Re: Have not received refund via PayPal

Hi, PortableFishy, and welcome to our online community!


Thanks for reaching out to us on the forum for support. I notice you also sent us a private message, and one of our specialists, Kayla, responded to you there. Please look to your inbox for her message that was delivered on Wednesday. You can access it by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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