BestBuy.com

[NeedMyRefund]

Hi Team.

This issue has getting more and more interesting: I've been trying to get a refund ($18.42) back to my Best Buy e-gift card since December 2020. Because I never received the 246 ink cartridge in my order {removed per forum guidelines}. After multiple online chats and phone calls, I was told today that a manager will put hands on this issue and make sure the refund reaches my gift card within the next 72 hours.

However, after this call, when I went to check my gift card balance, I'm getting a message of "the gift card number or PIN you entered is not valid. Please try again". -- I'm certain that the card number and PIN I entered is correct. I don't know why it just became invalid. I still has a balance of $1.02 on it. The balance should be updated to $19.44 when the refund is on the card. But now this card is just unaccessible?

I'd really like to know what's the cause for this issue... is there anything I can do about it? And I'd really appreciate it if I can get my money back. Why does it have to be so hard?? 

Thank you!

[NeedMyRefund]

I still haven't heard back from any one, the refund is still not on my card, and my other post in the forum got deleted... this is horrible.

[AndrewB-BBY Social Media Specialist]

Welcome, NeedMyRefund,

Thank you for taking the time to stop by our community forums. I appreciate your patience while we work to respond to your message. I know I like to keep a gift card around for a rainy day so I can understand wanting to have this balance restored as quickly as possible. I would be glad to see how I can help you out with this.

I will need a bit more information so I can begin to review your purchase and case history. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can click the blue button at the bottom of this post across from my name to send me a private message. I'll keep an eye out for your response.

[NeedMyRefund]

Hi Andrew,

Thank you for your reply, I have just sent you a private message with requested information.

Thanks again for your help!

[Allison-BBY Social Media Specialist]

NeedMyRefund,

Thanks for letting Andrew know! He's currently away, so I've located your private message and will be following up shortly. Please keep an eye on your inbox for my reply.

Happy to help,

[NeedMyRefund · Accepted solution]

Thank you guys! This issue has actually been resolved, looks like the backend team fixed the issue the refund is finally appearing on my gift card.

Please mark this post as resolved. Thanks again!